Famni Support
Help with your account, location sharing and subscriptions.
Contact us
Tell us what happened, your phone model and Famni version. Never send passwords, verification codes or location details.
Email supportCommon questions
Location is not updating
Open Famni and check that location sharing is enabled. In your phone settings, allow location access and background activity. Power-saving settings can delay updates. On Android, reopen Famni after a force stop.
Notifications are not arriving
Check notification permissions in your phone settings and your alert settings in Famni. Do Not Disturb and power-saving modes can delay alerts.
Manage a subscription
Manage renewal or cancellation in the App Store or Google Play account used for the purchase. If Famni does not show your subscription, use Restore purchases in the app.
Trouble signing in or receiving a code
Check your email address and spam folder. Wait before requesting a new code, then use the most recent code. If the problem continues, email us from the address linked to your account.